betpkr Privacy Policy

This Privacy Policy applies to all personal information collected, processed, and stored by betpkr in connection with the operation of its online casino and sports betting platform, accessible at betpkr.vu. It covers all interactions you have with betpkr — whether through the website, mobile platform, live chat support, email correspondence, or any other channel through which you engage with us.

betpkr acts as the Personal Information Controller (PIC) in respect of all personal data processed under this policy. As a PAGCOR-regulated online gaming operator serving Filipino players across the Philippines — from Metro Manila to Cebu, Davao, Iloilo, and beyond — we are legally bound to handle your data with the highest standard of care under Philippine law.

This policy does not cover the data practices of third-party game providers, payment processors, or external websites that may be linked from the betpkr platform. We encourage you to review the privacy policies of those third parties independently.

betpkr collects only the personal data that is necessary to provide you with a secure, compliant, and enjoyable gaming experience. The categories of personal data we collect include:

Identity & Contact Information

• Full legal name (as it appears on your government-issued ID)
• Date of birth (for mandatory 21+ age verification)
• Nationality and country of residence
• Email address
• Mobile number (used for OTP authentication and account security)
• Residential address (for KYC verification and regulatory compliance)

Identity Verification Documents

• Copies of government-issued photo ID (e.g., PhilSys National ID, Passport, UMID, Driver's License, SSS, PRC ID)
• Proof of address (e.g., utility bill, bank statement issued within the past three months)
• Proof of payment method ownership where required for enhanced due diligence

Financial & Transaction Data

• Deposit and withdrawal transaction records (amounts, dates, methods)
• Payment method details (e.g., GCash account reference, Maya account reference, bank account details for BPI, BDO, Metrobank, UnionBank)
• Bonus and promotion usage history
• Account balance and wagering records

Gaming & Platform Activity Data

• Game session logs, bet history, game outcomes, and win/loss records
• Login timestamps, session durations, and device information
• Responsible gaming tool usage (deposit limits set, self-exclusion requests)
• Customer support interactions and communication history

Technical & Device Data

• IP address and geolocation data (country/region level)
• Browser type and version, operating system, device type
• Cookies and similar tracking technologies (see Section 8)
• Platform access logs and error reports

betpkr does not collect sensitive personal information beyond what is strictly required for identity verification and regulatory compliance. We do not collect biometric data, health information, religious or political views, or any other sensitive personal information as defined under the Data Privacy Act, unless this becomes a mandatory regulatory requirement in the future, in which case players will be separately informed.

betpkr collects your personal data through the following channels:

• Account Registration: When you create a betpkr account, you voluntarily provide identity and contact information.
• KYC Verification: When you submit identity documents to verify your account for real-money gaming access.
• Deposits & Withdrawals: When you conduct financial transactions through GCash, Maya, BPI, BDO, Metrobank, UnionBank, Visa, or Mastercard.
• Gameplay: Automatically, as you interact with games on the platform — all game sessions are logged for fairness, regulatory, and security purposes.
• Customer Support: When you contact us via live chat or email, we record the content of those communications.
• Cookies & Tracking Technologies: Automatically via your browser when you visit betpkr.vu (see Section 8 for full details).
• Third-Party Verification Providers: We may receive identity verification and fraud screening data from authorised third-party KYC and AML service providers.

betpkr processes your personal data only for specific, declared, and legitimate purposes. The table below summarises the key purposes for which we process your data, and the legal basis for each under the Data Privacy Act of 2012:

Where betpkr relies on your consent as the legal basis for processing — such as for optional marketing communications — you have the right to withdraw that consent at any time without affecting the lawfulness of processing carried out prior to withdrawal. You may manage your marketing preferences within your betpkr account settings or by contacting support.

betpkr does not sell, rent, or trade your personal data to any third party for commercial or marketing purposes. Your data may be shared only in the following circumstances, and only to the extent strictly necessary:

Regulatory Authorities

betpkr is legally required to share player data with PAGCOR (Philippine Amusement and Gaming Corporation) and the Anti-Money Laundering Council (AMLC) as part of our regulatory reporting and compliance obligations. Sharing in this context is mandatory and cannot be opted out of.

Payment Processors & E-Wallet Providers

To process your deposits and withdrawals, we share transaction-related data with authorised payment partners including GCash (Globe Fintech Innovations), Maya (Voyager Innovations), BPI, BDO, Metrobank, and card scheme providers. These partners process your data solely to execute payment instructions.

KYC & Identity Verification Providers

We use third-party KYC service providers to verify identity documents and screen against sanctions lists and politically exposed persons (PEP) databases as required under Philippine AML regulations. These providers operate under data processing agreements consistent with RA 10173.

Game Technology Providers

Third-party game studios and live dealer providers whose games are hosted on the betpkr platform receive the minimum player session data required to run their games (e.g., player ID, session token, bet amounts). They do not receive your full identity or financial data.

Law Enforcement & Legal Proceedings

We may disclose personal data to law enforcement agencies or courts of competent jurisdiction in the Philippines where required by a valid legal order, court subpoena, or other mandatory legal process.

betpkr retains your personal data for as long as is necessary to fulfil the purposes for which it was collected, or as required by applicable Philippine law and PAGCOR regulations.

Upon expiry of the applicable retention period, personal data is securely deleted or anonymised in accordance with our internal data lifecycle procedures. Where data must be retained beyond the standard period due to ongoing legal proceedings, regulatory investigations, or unresolved disputes, it will be retained for the duration of those proceedings and for one year thereafter.

betpkr implements a comprehensive set of technical and organisational security measures to protect your personal data against unauthorised access, disclosure, alteration, and destruction. Our security framework includes:

• 256-bit SSL/TLS Encryption: All data transmitted between your device and the betpkr platform is encrypted using industry-standard TLS protocols.
• Data Encryption at Rest: Sensitive personal data stored on betpkr servers is encrypted at rest using AES-256 encryption.
• Multi-Factor Authentication (MFA): Account logins are protected by OTP-based two-factor authentication sent to your registered mobile number.
• Access Controls: Access to personal data within betpkr's internal systems is restricted on a strict need-to-know basis, with all staff access logged and audited.
• Regular Security Audits: betpkr's platform undergoes regular third-party penetration testing and security audits.
• Incident Response Plan: betpkr maintains a documented data breach response procedure. In the event of a security breach that affects your personal data, we will notify the National Privacy Commission (NPC) and affected players in accordance with RA 10173 notification requirements.

While betpkr takes all reasonable measures to protect your data, no online platform can guarantee absolute security. You are also responsible for protecting your own account credentials — never share your password or OTP with anyone, including betpkr staff. Our support team will never ask for your password.

betpkr uses cookies and similar tracking technologies on its website and platform. Cookies are small text files placed on your device when you visit betpkr.vu. They help us provide essential platform functionality, remember your preferences, and analyse platform usage.

You can manage your cookie preferences through your browser settings. Most browsers allow you to block or delete cookies. Note that disabling strictly necessary cookies will impair your ability to use the betpkr platform. For full details on the specific cookies in use, refer to the cookie consent banner displayed on your first visit to betpkr.vu.

Under the Philippine Data Privacy Act of 2012, you — as a data subject — are entitled to the following rights in relation to your personal data held by betpkr:

To exercise any of the above rights, please contact the betpkr Data Protection Officer (DPO) via live chat or by emailing [email protected] (plain text — not a clickable link). We will respond to all verified data subject requests within fifteen (15) business days of receipt, as required under RA 10173. Identity verification may be required before we process your request.

betpkr conducts mandatory age verification on all newly registered accounts before real-money gaming access is granted. If we discover at any point that personal data has been collected from a person under the age of 21, we will immediately:

• Suspend and terminate the underage account without prior notice.
• Securely delete all personal data associated with the account.
• Return any deposited funds via the original payment method where technically possible.
• Report the incident to PAGCOR as required under our regulatory obligations.

Parents and guardians who believe that a minor in their care may have accessed the betpkr platform are encouraged to contact our support team immediately via live chat. We take such matters extremely seriously and will act promptly.

In the course of operating the betpkr platform, some personal data may be processed by third-party service providers whose systems are located outside the Philippines — for example, cloud infrastructure providers and international game technology partners.

Where personal data is transferred outside the Philippines, betpkr ensures that appropriate safeguards are in place in accordance with Section 21 of the Data Privacy Act of 2012 and the NPC's rules on cross-border data transfers. These safeguards may include:

• Standard contractual clauses approved by the National Privacy Commission.
• Data processing agreements with binding data protection obligations.
• Transfer only to jurisdictions that provide an adequate level of data protection as determined by the NPC.

betpkr does not transfer your personal data to any jurisdiction for the purpose of circumventing Philippine data protection law or PAGCOR regulatory requirements.

betpkr reserves the right to update or modify this Privacy Policy at any time to reflect changes in Philippine law, NPC guidance, PAGCOR regulations, or our own data processing practices. The effective date at the top of this page will always reflect the date of the most recent revision.

Where changes are material — meaning they significantly affect how we process your personal data or your rights as a data subject — we will notify you by email to your registered address at least seven (7) days before the changes take effect. For non-material updates (such as minor clarifications or formatting changes), we will update the policy without advance notification.

Your continued use of the betpkr platform after the effective date of any updated Privacy Policy constitutes your acknowledgment of the revised terms. If you do not agree with the updated policy, please contact us to close your account.

If you have any questions, concerns, or requests relating to this Privacy Policy or the way betpkr processes your personal data, please reach out to us through any of the following channels:

Our Data Protection Officer (DPO) oversees all data privacy compliance matters at betpkr and can be reached through the email address above. Please mark your subject line with "Data Privacy Request" or "Attention: DPO" so your message is directed appropriately.

If you are not satisfied with our response to your data privacy concern, you have the right to escalate your complaint to the National Privacy Commission of the Philippines (NPC) at privacy.gov.ph.